Refund and Cancellation Policy

Cancelling an order

Call or WhatsApp the shop with your order number. Orders that we have not started preparing are cancelled with a full refund. Once preparation has started, we cannot cancel, because the sweets are made for you.

Orders that are not paid online within 30 minutes of checkout are cancelled automatically, and nothing is charged.

If we cancel

If we cannot fulfil your order, we tell you why and refund everything you paid online in full.

Damaged, wrong or not fresh

Tell us within 24 hours of pickup or delivery, with your order number and a photo. We will replace the item or refund it in full or in part, depending on what went wrong.

Returns

For food safety reasons we cannot accept returns of sweets or snacks once they have left the shop.

How refunds are paid

Online payments are refunded to the same UPI ID, card or bank account. Banks usually take 5 to 7 working days to show the money. Cash payments are refunded in cash at the shop or by UPI.